Investor Support Routing Guide

Who to contact for different investor issues

Support is provided by 3 different divisions: GigaStar (General), GigaStar Market, and GigaStar Trading.
Support issues can be submitted by email or contact form only -- not through Discord.
See the table below to contact the correct support division to address your specific issue.

GigaStar (General Login Access)

App Sign in / Sign up · Portfolio · General 
Email: support@gigastar.io
Use for: Your account, login, the Portfolio site, and general “how does this work” questions.

EXAMPLES

• “It’s asking for a PASSkey that doesn’t exist” — can’t log in
• “My portfolio still isn’t loading/working”
• “The wallet listed isn’t the wallet on my account”
• Where’s my 1099 / tax form?
• Can’t access an investor Discord channel

GigaStar Market (Primary Market)

Initial CRT purchase · Investment Primary Offerings · Perks   
Email: support@gigastarmarket.io
Use for: Anything about an initial offering — buying in, terms, valuation, or perks.

EXAMPLES

• “For what period is the channel’s revenue transferred?” (offering term)
• Why is this drop valued the way it is? Revenue breakdown?
• “My investment still says pending”
• Close date / funding-goal questions
• A perk promised in a drop wasn’t delivered

GigaStar Trading (Secondary Market)

Buying / selling / trading CRTs · Withdrawals · Deposits · Exchanges or Transfer of funds   
Email: support@gigastartrading.io
Use for: The trading platform — buy/sell orders, balances, USD/USDC conversions, withdrawals, and trading-account approval.

EXAMPLES

• “Why can’t I sell my diamond / it shows the wrong value?”
• “My trades aren’t showing” or balance reads $0
• “I still can’t withdraw funds” (red exclamation error)
• “Still waiting on my trading account to be approved” (KYC)
• “Insufficient Buying Power” / can’t place a buy order
• USD↔USDC conversion didn’t apply or funds missing after

• “Why can’t I sell my whole diamond CRT, why is it showing only X when my investment was Y?”

  This is about selling on the secondary market and a value shown in the trading account → Since it’s a Trading question, email support@gigastartrading.io

TRICKY QUESTION EXAMPLES

• Trading account sign-up / approval → all "sign up" issues should go to GigaStar (General) support
• “Where did my monthly payout / USDC go?” → if you have a secondary trading account, start with GigaStar Trading support; otherwise contact GigaStar (General).
• CRT count looks wrong between Portfolio and Trading → Contact GigaStar Trading support (as it could be a trading-ledger issue).
• Trade history / tax records missing → Contact GigaStar Trading support

⚠  Support is NOT handled on Discord, and our team will NEVER ask you for sensitive information on Discord. Never share your personal, financial, or wallet information with anyone claiming to be a GigaStar employee on Discord.

Use the Support resources above only.